UM Health Plan Coverage has ended.

Like many health plans, UM Health Plan has experienced significant financial losses over the past few years. After a thorough business and financial assessment, UM Health has made the difficult decision to close UM Health Plan.

This announcement comes after a comprehensive evaluation of the plan’s financial sustainability, market trends, and the evolving needs of our members.

We recognize the importance of affordable and reliable health care, and this decision was not made lightly. Despite significant efforts to maintain the plan, the increasingly competitive health insurance landscape, and the Centers for Medicare & Medicaid Services (CMS) changes to Medicare Advantage plans have made it unsustainable to continue offering the high level of service our members deserve.

UM Health Plan is closing. Member coverage has ended.

Individual and group members: Written notification about the plan ending will be mailed to Individual and Group members prior to Oct. 2, 2025.

Medicare members: Members’ written notifications of the plan ending was mailed prior to Oct. 2, 2025.

Individual and group members: Written notification about the plan ending was mailed to Individual and Group members prior to October 2, 2025.

Medicare members: Written notification of the plan ending was mailed to members prior to Oct. 2, 2025.

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Whether to accept deductible transfers from UM Health Plan is up to the new plan. If the new plan wishes to receive this information, they can request a report by sending an email to Customer.Service@UofMHealthPlan.org, within 30 days of the group’s or member’s termination with UM Health Plan.

If you pay for health care services, it is best that requests for reimbursement be submitted within 90 days of the date of service. If UM Health Plan does not receive a claim within one year of the date of service, the health care services may not be covered. If your claim relates to an inpatient stay, the date of service is the date your inpatient stay ends.

If you are submitting a member reimbursement request for a pharmacy service after June 30, 2026, written notification of the claim must be given to the plan at the address below.

All medical reimbursements after Jan. 1, 2026, and pharmacy reimbursements after June 30, 2026, send to:

PO Box 30377
Lansing, MI  48909-7877

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‍Individual and group members: 

The portal login page can be found here: https://www.uofmhealthplan.org/login

To create an account, you will need the policy numbers from your Member ID card.

Through your portal account you can order new ID cards, view and print claim information, such as Explanation of Benefits, and update your primary care provider (PCP) information.

Annual tax documents will be provided in accordance with applicable laws, which generally state 1099s must be sent by January 31. For questions regarding your annual tax documents please email Finance@UofMHealthPlan.org.

Medicare members: The Medicare customer service call center will be available through May 31, 2027.

Individual and group members: The UM Health Plan Customer Service call center will be available through Aug. 31, 2026.

UM Health Plan is closing operations and terminated all health plan coverage.