UM Health Plan Coverage is Ending
Coverage through UM Health Plan will end Dec. 31, 2025.* We will continue to honor the terms of all current health insurance contracts for services rendered through that date.
We encourage all members, employer groups, agents, and providers to review the Frequently Asked Questions in their respective sections of our website. From all of us at UM Health Plan, it has been our pleasure and privilege to serve you.
*Coverage for select employer groups ends Jan. 31, 2026. If you are covered under a employer group plan, please contact your employer for more information.
Contact Us
If you have a question about your health care coverage through University of Michigan Health Plan (UM Health Plan), a local customer service specialist can assist you.
Send a Secure Message
Send Customer Service a secure message by clicking on the Contact Us button below. Fields marked with a red asterisk (*) are required so that we may contact you if further information is needed or with a response. Messages are monitored daily and typical response time is 48 hours.
If you are a Medicare member, please call Medicare Customer Service at 844-529-3757.
Reaching Our Call Center
UM Health Plan’s Customer Service is available by telephone 8:00 a.m. to 5:00 p.m., Monday through Friday, ET, excluding major holidays. The best days to call are Wednesday through Friday, if possible, due to lower call volume.
- For Commercial, PPO or ACA inquiries, please call 517-364-8500 or (toll free) 800-832-9186.
- For Medicare inquiries, please contact Medicare Customer Service at 844-529-3757.
Beginning Jan. 1, 2025, we are unable to accept in-office payments. All payments must be made through the website or over the phone. Visit our Member FAQ for more information.
Other key phone numbers:
*The Medical Resource Management Department provides information about authorization of care and the utilization management process. Staff is available to answer questions 8 a.m. – 5 p.m., Monday through Friday.
Telephone Numbers for Special Circumstances
After Hours
To contact a Utilization Management Nurse for urgent and emergency calls after normal business hours, please call 517-364-8500 or toll free 800-832-9186.
Electronic Claims
To answer Electronic Data Interchange (EDI) claims questions, please contact your Provider Relations Coordinator at 517-364-8312.
Pharmacy Services
To verify drug coverage for members, please call 800-832-9186.
Quality Management
To ask questions related to our Quality Programs, please call 517-364-8400.
Fax Numbers
(faxes are accepted during normal business hours only)
Main: 517-364-8460
Appeals and Grievances 517-364-8517 (hours of operation - 8:00 a.m. to 5:00 p.m.)
Customer Service: 517-364-8411 (hours of operation - 8:00 a.m. to 5:00 p.m.)
Medical Resource Management: 517-364-8409 (hours of operation - 8:00 a.m. to 5:00 p.m.)
Pharmacy Department 517-364-8413 (hours of operation - 8:00 a.m. to 5:00 p.m.)
Network Services: 517-364-8412
Quality Management Department: 517-364-8408
Mailing Addresses
General, Including Enrollment and Address Changes:
University of Michigan Health Plan
PO Box 30377
Lansing, MI 48909-7877
Claims Submissions
University of Michigan Health Plan
PO Box 313
Glen Burnie, MD 21060-0313
Premium Payments
University of Michigan Health Plan ACA
PO Box 713340
Chicago, IL 60677-1376
ATTENTION: If you speak a language other than English, language assistance services, free of charge, are available to you. Call 1.800.832.9186 (TTY: 711).
Spanish: ATENCIÓN: Si habla español, puede solicitar servicios gratuitos de asistencia lingüística. Llame al 1.800.832.9186 (TTY: 711).
Arabic:
ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المُساعدة اللغوية تتوافر لك بالمجان. اتصل برقم (رقم هاتف الصم والبكم:
(TTY: 711) 800.832.9186
Chinese: 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1.800.832.9186 (TTY: 711)
German: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufen Sie unter 1.800.832.9186 (TTY: 711) an.
Italian: ATTENZIONE: Se parla italiano, può disporre di servizi di assistenza linguistica gratuiti. Chiamare il numero 1.800.832.9186 (TTY: 711).
Japanese: 注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。1.800.832.9186 (TTY: 711) まで、お電話にてご連絡ください
Korean: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-1.800.832.9186 (TTY: 711) 번으로 전화해 주십시오.
Polish: UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1.800.832.9186 (TTY: 711).
Russian: ВНИМАНИЕ: Если вы говорите на русском языке, вам доступны бесплатные услуги перевода. Звоните 1.800.832.9186 (TTY: 711).
Tagalog: PAUNAWA: Kung nagsasalita ka ng Tagalog, mayroong mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1.800.832.9186 (TTY: 711).
Vietnamese: CHÚ Ý: Nếu quý vị nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho quý vị. Gọi số 1.800.832.9186 (TTY: 711).
Bengali: লক্ষ্য করুনঃ আপনি যদি ইংরেজি ব্যতীত অন্য কোনো ভাষায় কথা বলেন,, তাহলে আপনার জন্য নিখরচায় ভাষা সহায়তা পরিষেবা উপলব্ধ আছে। ফোন করুন 1.800.832.9186 (TTY: 711)।
Albanian: NJOFTIM: Nëse flisni shqip, për ju ka në dispozicion shërbime të asistencës gjuhësore, pa pagesë. Telefononi në 1.800.832.9186 (TTY: 711).
Serbo-Croatian: OBAVJEŠTENJE: Ako govorite srpsko-hrvatski, usluge jezičke pomoći dostupne su Vam besplatno. Nazovite 1.800.832.9186 (TTY- Telefon za osobe sa oštećenim govorom ili sluhom: 711).
Syriac:
ܙܘܼܗܵܪܵܐ: ܐܸܢ ܐܲܚܬܘܿܢ ܟܹܐ ܗܲܡܙܸܡܝܼܬܘܿܢ ܠܸܫܵܢܵܐ ܐܵܬܘܿܪܵܝܵܐ، ܡܵܨܝܼܬܘܿܢ ܕܩܵܒܠܝܼܬܘܿܢ
1.800.832.9186 (TTY: 711) ܚܸܠܡܲܬܹ̈ܐ ܕܗܲܝܲܪܬܵܐ ܒܠܸܫܵܢܵܐ ܡܲܓܵܢܵܐܝܼܬ. ܩܪܘܿܢ ܥܲܠ ܡܸܢܝܵܢܵܐ
